2nd Line IT Engineer

2 nd  Line IT Engineer 

KM4Talent Technology are looking for a confident and energetic customer focussed 2 nd  Line IT Engineer  with a broad range of skills to act as our escalation point across Helpdesk and Change Management, based on site at one of their FS clients. You will spend 3 weeks in London and 1 week based at the HQ in St Albans.

Our client pride themselves on their excellent customer service delivery and their core values, they are;

• Passionate to provide the best service they can, are you passionate about IT and Customer Service?
• Conscientious, they take ownership of our customers situation and do it right.
• Customer Centric; they engage and communicate in a way that our customers so that they know we are understanding of their issues.
• Respect customers; by building trust and empathise with their situation. Can you display empathy whilst understanding boundaries?

Ideal candidates will be meticulous, organised as well as a great communicator.  Most importantly be a fun and vibrant addition to our client.

Essential

• Microsoft Windows Server 2008 – 2019 (Inc Remote Desktop Services, Hyper-V)
• Windows 7 & 10 Professional
• Exchange Server 2010 – 2016
• Active Directory Management (inc. GPO, Multi-site environment)
• Office 365 Suite(Exchange Online, SharePoint, Onedrive, Hybrid, Teams)
• knowledgeable with Microsoft Office products
• Networking Knowledge (IP addressing, NAT, Routing, VLAN’s, VPN’s, Switching, Firewalls, Meraki, Cisco, Ubiquiti)
• Security Awareness  within a business IT Environment
• Understanding of RMM
• Troubleshooting, managing and implementation
• Hardware Knowledge (Servers, Desktops, SANS, Printers)

Desirable

• Cisco CCNA/CCNP
• ComptTIA Security+
• MCSA Server 2016
• Hosted Telephony (SIP)
• Citrix XenApp & Desktop
• VMware vSphere
• Understanding of the ITIL framework

Salary up to £35,000 

+ Company benefits