Shift Manager, Support centre
Location
On site 5 days per week
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Become a Shift Manager
We’re looking for a Shift Manager to join our Distribution Centre leadership team to help keep things running smoothly. If you are passionate about fostering a positive work environment, ensuring operational excellence, and supporting the growth and development of our DC team members, then come and join us.
Your Mission
- Organising and scheduling shifts, making sure everyone’s in the right place based on what they’re good at.
- Keeping an eye on who’s showing up for work, checking our records to see who’s here and who’s not, and making sure they’re accurate.
- Making sure the place is safe and clean, dealing with accidents or close calls, and keeping an eye on everyone’s health and safety.
- Being ready to help in emergencies like first aid or fires, checking our equipment before and after each shift, and keeping track of what happens.
- Helping Team Leaders keep everyone on track with their work and behaviour.
- Dealing with problems or rule-breaking in a fair way.
- Figuring out how much stock we need each day and making sure we use it wisely to save money.
- Watching how well we’re doing each hour and making decisions about who should do what.
- Making sure everyone has the skills they need to do their jobs to the best of their ability
- Helping new people get settled in and trained in key areas.
- Making sure everyone knows the rules and follows them, and making sure our documents about how we work are up-to-date.
- Checking that the information we have about who’s trained for which jobs is correct
- Making sure everyone gets training when they need it & refresher sessions when required
- Working with Managers and Team Leaders to find better ways of doing things.
Skills/Behaviours That Will Set You Apart
- Proactive and solution-based attitude.
- Engaging and confident in delivering briefs and presenting information to large groups and in 1:2:1’s.
- Flexibility on working hours where required.
- Open minded to try new things and able to provide constructive feedback.
- Strong leadership skills
- Ability to influence and drive standards across site
- Integrity to H&S
- Strong personal and team organisation
- Effective communicator
- Analytical mind
- Can identify S.W.O.T’s and take required measures.
- Working to budgets through use of KPI Metrics
- IOSH trained (not essential)
- I.T literate, experienced in Excel
- WMS experience
Being a great leader
As a great leader with wonderful people skills, you’ll create a team that’s more than just co-workers — it’s a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Work cross-functionally and collaboratively with other departments.
- If something’s not quite right, speak up so we can work together to get it right or make it better! – Nobody is too proud for constructive feedback so we all win together!
- But let’s not forget about the most important part… your team’s well-being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.
Our PERKS really are ‘The Works’
- 25% Colleague Discount! – Plus, exclusive Double Discount days!
- MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Holiday -33 days including bank holidays.
- Holiday Purchase – Purchase an additional 5 days
- Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan– To support your everyday healthcare costs.
- + Loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose
To inspire reading. learning, creativity and play – making lives more fulfilled.
Our Values
We are Crafty | We are Caring| We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact us and we’ll be happy to help!
