2nd Line IT Engineer

£25,000 – £35,000 per annum
London, South East England
Permanent, full-time
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2 nd Line IT Engineer

KM4Talent Technology are looking for a confident and energetic customer focussed 2 nd Line IT Engineer with a broad range of skills to act as our escalation point across Helpdesk and Change Management, based on site at one of their FS clients. You will spend 3 weeks in London and 1 week based at the HQ in St Albans.

Our client pride themselves on their excellent customer service delivery and their core values, they are;

Passionate to provide the best service they can, are you passionate about IT and Customer Service?
Conscientious, they take ownership of our customers situation and do it right.
Customer Centric; they engage and communicate in a way that our customers so that they know we are understanding of their issues.
Respect customers; by building trust and empathise with their situation. Can you display empathy whilst understanding boundaries?

Ideal candidates will be meticulous, organised as well as a great communicator. Most importantly be a fun and vibrant addition to our client.

Essential

Microsoft Windows Server 2008 – 2019 (Inc Remote Desktop Services, Hyper-V)
Windows 7 & 10 Professional
Exchange Server 2010 – 2016
Active Directory Management (inc. GPO, Multi-site environment)
Office 365 Suite(Exchange Online, SharePoint, Onedrive, Hybrid, Teams)
knowledgeable with Microsoft Office products
Networking Knowledge (IP addressing, NAT, Routing, VLAN’s, VPN’s, Switching, Firewalls, Meraki, Cisco, Ubiquiti)
Security Awareness within a business IT Environment
Understanding of RMM
Troubleshooting, managing and implementation
Hardware Knowledge (Servers, Desktops, SANS, Printers)