Clinical Support Specialist

The Clinical Support Specialist will provide senior clinical and nursing leadership and expertise to home and operational teams, across a defined geographical area, to support the delivery of continuous improvement in care standards, regulatory compliance, risk management, quality ratings and KPIs utilising the Kind Care Model, and will contribute to the operational plan for the Care and Quality Department.

Facilitating a proactive and pre-emptive approach which prevents care quality issues arising, the Clinical Support Specialist will work in partnership with internal stakeholders to identify annual priorities for care excellence and develop a plan to support and address these.

They will assist with the accurate production and effective use of quality indicators and metrics, identifying causation and trends, utilising this information effectively to support a pre-emptive approach to quality improvement and will conduct investigations and undertake Root Cause analysis of serious events, and facilitate the sharing of lessons learned from incidents and complaints.

Acting as a professional role model for nurses promoting a professional, open culture that empowers nurses to deliver safe, kind, compassionate care, the Clinical Support Specialist will support clinical supervision and nurse revalidation initiatives providing coaching, mentoring and support for senior nurses as required.

About You

You are a Registered Nurse with evidence of further professional development in relation to care, management or quality. You have a thorough understanding of UK regulatory requirements, experience of working with health and social care regulators and of working with multi-site care home environments.

You have a strong focus on customer care, and are a confident communicator who creates professional and credible relationships at all levels, working collaboratively to build effective working relationships both internally and externally.

As an established clinical leader with strong leadership & influencing skills, you are able to effectively lead, coach and mentor home and field-based teams.  You have knowledge of quality improvement methods and tools and have excellent problem solving and analytical skills.

This role is flexible on location within a defined geographical area, the ability to travel and a full UK driving licence is required.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online   – a new online service run by Aviva providing around the clock GP consultation via an interactive app – available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing – a completely free of charge access to an independent and confidential Employee Assistance Programme provided by AXA called “Be Supported”. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues