Customer Service Advisor – Full Time, Permanent – 37.5 hours per week or 42.5 hours per week Contracts available. Starting Salary: 37.5 hours a week = £19,371.45 increasing to £20,000 after 1 year and to £20,500 after 2 years. Starting Salary: 42.5 hours a week = £21,954.31 increasing to £22,666.67 after 1 year and to £23,233.33 after 2 years. Training starts 31st October 2022 for successful applicants. Shifts: Monday – Friday plus only 1 weekend per month worked (days off in lieu). Shifts on 37.5 hours contract rotate weekly between 8am-4pm, 9am-5pm, 10am-6pm and 12pm-8pm. Shifts on 42.5 hours contract rotate weekly between 8am-5pm, 9am-6pm, 10am-7pm and 11am-8pm. Location: Gad brook Park, Northwick CW9 7LN. Inbound calls/Web chat/ Email – No outbound calls.
Are you looking to launch your career with a company that values its colleagues and offers fantastic training and development that leads to genuine career progression? You will join a team of 50 Customer Services colleagues and become the voice of RMG, using market leading systems to build rapport with our customers and answer queries relating to their properties. You will be a great communicator, with empathy, happy to help and fluent in written and spoken English. What we’re looking for over and above anything else is people with great potential and a positive and self-motivated attitude. Previous customer service experience is advantageous but if you have the right skills and attitude, we’ll provide all the training you need.
The Role of the Customer Service Advisor:
- Responding to inbound queries via phone, email and web chat.
- Work with internal teams to resolve customer queries in a proactive, efficient and friendly manner.
- Be proactive in identifying better ways of working.
The ideal Customer Service Advisor will have the following qualities:
- A passion for helping people and solving problems
- An active listener who understands and demonstrates great customer service
- Positive personality with a flexible approach
- Clear communicator (written and verbal)
- Able switch between answering calls, emails and web chat
- IT literate
- A friendly attitude and a team player
How will my career grow?
When you join you’ll get a four week training and induction to give you all the skills and knowledge you need for the Customer Service Advisor role. As a company we’re passionate about progression and you’ll have access to a wide range of training and development opportunities including:
- Funded professional qualifications (Apprenticeships, IRPM, AAT, IOSH etc)
- Life skills with Cheshire College – access to free Level 2 courses in a range of topics including Customer Services, Team Leading, Business Admin, Understanding Mental Health etc.
- Masters Degree in Property Management & Investment with DE Montfort University
Benefits
- 25 days holiday plus bank holidays
- Never work your birthday!
- Exclusive savings on travel, shopping, restaurants, supermarkets, fitness, fashion and electronics through our benefits portal.
- Free fruit
- Free onsite parking
- Generous pension scheme, matched up to 6%
- Life assurance (4 x annual salary)
- Regular office incentives
- Free eye tests
- Cycle to work scheme
- Two paid volunteer days per year
- Employee loans
- Employee Assistance Programmed – access to free confidential advice on matters important to you
- Paid Refer a Friend Scheme – earn up to £1000
As one of the largest and most respected property management companies in the country, the Residential Management Group portfolio spans over 127,000 households across the United Kingdom, with more than 100 years of successful property management experience.
