Kiosk Supervisor – Glasgow

Kiosk Supervisor – Glasgow

New Store Opening April 2023

Kiosk Supervisor – YO! Kiosk 

Hourly Rate: £11 per hour 

Become a YO! pro and pioneer our new concept, bringing restaurant quality sushi and sensational street food to a supermarket near you.

As part of our Kiosk team, you’ll enjoy:

• Fantastic working hours with no late nights
• Power your shift with full choice of free YO! food on your paid break
• Opportunity to grow with YO! we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing
• Bespoke reward platform including access to retail, cinema & gym discounts
• 50% off your food every time you dine with us for you and 3 friends
• Our business is expanding meaning we can offer you job security and the opportunity to grow your career alongside us
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals

Key Responsibilities:

• Responsible for supporting the multi-site/cluster manager with the daily operation of the kiosk including the whole shift in the absence of the manager overseeing food prep and service standards
• You will manage stock and ordering to ensure you and the team hit production and waste targets
• You will ensure budget is hit by managing labour and food costs as well as gross sales to achieve profit
• Lead consistent standards and analyse profit performance
• Drive standards and lead team to achieve high levels of customer service
• Know and understand what it means to deliver amazing service
• Create an engaged team with a culture of team work and support
• Work closely with the manager to assess teams skills and knowledge gaps to help build and maintain a high performing team
• Train team in a supportive and motivating manner providinig constructive feedback
• Drive systems through coaching and spot checking and be a role model
• Maintain high standards of cleanliness and organisation
• Promote a safe and healthy working environment by leading by example and report any issues
• Achieve a level of service through constant monitoring of brand standards
• Support teams opening and closing locations and provide leadership during operating hours – be flexible to support other kiosks when needed
• Support and cover an emergency shift when needed

Key Behaviours:

• Here at YO! we are food fanatics!  You must share our passion for pan-Asian flavours
• You must have a keen eye for standards and strive to always deliver the best quality food and service and results
• You should have an eye for detail and deliver consistent standards
• You should be personable with a ‘can do’ attitude
• You will be a strong team player and willing to lend a hand where needed
• You will be reliable and visible in your kiosk at the start of your shift
• You will have excellent communication and attendance and follow our absence policy ensuring you are available to work when required

Key Experience:

• Must have some leadership experience in a similar environment with the knowledge and confidence to deliver consistently high standards in food quality and business targets
• You will understand what it means to deliver amazing customer service

Ready To Roll?

In your previous life you may have been a FOH/BOH Team Leader, Supervisor, CDP, Junior Sous Chef, Crew Member, Sous Chef, Deputy Manager……. At YO! we don’t believe in a FOH / BOH divide, we are one Squad. Become a Kiosk Supervisor today and bring people together to celebrate better food for everyone the Japanese way.