The role’s key purpose is to get to contract, fulfilling the Global Service Planning Assurance quality gates while presenting a competitive and efficient delivery approach to our customers, taking into consideration interdependencies across the whole solution and the customer estate.
Client Details
We’re the leading communications provider with customers in 180 countries. Across the world, we enable customers’ digital transformations so they can thrive. our focus is simple: be the global provider of choice for managed network and IT infrastructure services.
Description
Location: Birmingham, London, Manchester
- Responding to the customer business objective by shaping the delivery approach, articulating the assumptions, dependencies, and risks
- Producing and completing Global Service Planning Assurance deliverable
- Providing bid text and inputs to contract schedules
- Initiating mobilization in the last phase of a bid, starting from Front Door requests when required.
Throughout the bid cycle, you will have to develop and demonstrate:
- A clear understanding of the difference between Transition and Transformation
- Volumetric analysis
- Delivery strategy
Personal attributes:
- Drive for results with the ability to manage stressful timelines
- Ability to prioritize and communicate
- Ability to be persistent and assertive when necessary
Technical and Service delivery approach (exact scope depends on the bid requirements):
- Minimum understanding of Service and the dependency on setting up the Service Desk for Transition or Transformation (hand over to service)
- Identification and understanding of interdependencies between Technologies and/or services – a key skill to define the critical path
- Understanding the scope of the bid
- Experience in using Lessons Learned and ability to call out issues
Commercial approach:
- Business benefit from understanding to prioritize delivery and challenge non-value add requirements
- Break down the costs into service towers, potentially into regions/countries as well
- Ability to review and write Contract Schedules
Presentation skills:
- PowerPoint, Excel, Word, and MS Project fluency
- Ability to lead internal and customer workshops
- Explain and engage with internal stakeholders at different levels to get buy-in and commitment
- Defend the delivery plan including the resources required
Profile
- Experience in delivering at least one of the following: Enterprise Voice solution on-premises or in the Cloud with Number porting, Contact Centres, WAN, SD-WAN, LAN, and Service Desks under the ITIL framework
- Demonstrated Project management skills e.g. Stakeholder management, prioritization, time management, risks identification and management, business benefits, and business cases
- Ability to deal with uncertainty and make working assumptions to progress the bid submission
- Analytic and numeracy skills
- Presentation and writing skills with the ability to produce and review slide decks or Contract Schedules
Job Offer
- It is a full-time, permanent position with a hybrid work arrangement.
- Competitive salary and on-target bonus
