Senior Infrastructure Operations Analyst – London, South East England
Senior Infrastructure Operations Analyst – London (hybrid working model) – Perm – £70 – £80,000 + bonus
About the Role:
As a Senior Infrastructure Ops Analyst within the Investments Application Support Team, you will have an opportunity to work in a fast-paced, dynamic, and constantly evolving environment. As part of the day-to-day work, you will solve production issues, closely monitor the production Investment applications, and collaborate with functional teams, EASE, and development partners on systems stability and improvement. Additionally, you are encouraged to embrace innovation while challenging current processes and procedures. The main objective of this team is to ensure that our 24/7, globally available systems are operational and that our partners and customers are kept up to date on current system-related incidents and problems.
Core Attributes:
- Engages in disciplinary or multi-functional programs of notable risk; uses sophisticated analytical capabilities to identify creative solutions
- Accountable for work of self and others; sets standards around which others will operate
- Ability to work independently, as well as in a team environment
- Works with team to provide details to management and key external partners on broad-ranging projects, tasks, and incidents
Responsibilities:
- Provide guidance while supporting AWS cloud-based infrastructure and platform services
- Coordinates across support teams to quickly resolve disruptions to technology services, through functional triage, performing root cause analysis, and taking preventative measures
- Review’s performance trends across the broader technology portfolio and initiates actions to address areas at risk for potential impacts
- Actively identifies and addresses vulnerabilities
- Capable of dissecting a problem into manageable parts
- May lead initiatives of varying degrees of complexity
- Regular support of, and collaboration with, EASE and non EASE triage
Technology and Business Skills:
- Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact
- Typically has 5+ years of relevant experience
- Solid understanding of cloud security concepts, certificate management, secrets management, encryption key management, identity access management (IAM)
- Solid understanding of modern deployment and code management with platforms like GitLab/GitHub and CI/CD concepts
- Experience supporting and using APIs
- Experience with logging tools like Splunk, Prometheus, Grafana, etc.
- Experience working with Ticketing systems like ServiceNow and/or JIRA
- Maintaining a comprehensive understanding of the broader technology portfolio including cloud technologies and support tools, job scheduling, scripting, proficient with databases including Oracle, Amazon Aurora, and SQL Server
- Identify and implement opportunities for automation to reduce manual and complex processes
- Stays abreast of industry trends and technologies
- Available for out of hours support, including on-call via rota
- Works across teams to review technology portfolio and make recommendations for procedures and practices
