Service Design Manager – West Malling, Kent

La Fosse is working with a business solutions specialist to help recruit a Service Design Manager. Our client has gone through a major transition for the last few years due to them merging with a much larger group, making them a worldwide organization – due to this growth, they are now looking for a Service Design Manager to come on board.

Your role as a Service Design Manager

• Work closely with the service transition team in order to ensure a smooth transition and understanding, aiding problem resolution, ensuring that there is clarity around operational acceptance requirements, and that the solution meets the service design.
• Responsible for the Governance, maintenance, and development of all ITIL processes within ICT throughout transition and ongoing to ensure consistency across ICT and alignment to ITIL standards.
• Working with the Service Operation teams to understand and define their IT support requirements and feed this into either service design or continual service improvement activities.
• Responsible for Reporting on progress, continual service improvements and suggestions, as well as highlighting risks and issues.

Ideally to be successful as a Service Design Manager

• Substantial experience of working in a customer service environment.
• Ability to learn new software/hardware in depth quickly by taking responsibility for own development and improvement. Particularly those that impact on service design and implementation.
• Proficient in methods, techniques and tools for planning, organizing, resourcing, directing, co-ordinating and monitoring ongoing activities.
• Able to present ideas clearly to a non-technical audience at all levels within the organisation.

Sound interesting? Please do apply directly for more detail.

Location: Kent – 1 day in a week / remote
Remuneration: £50,000 – £55,000, 3-5% bonus, 12% pension, 25 days + BH